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Frequently asked questions

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Our minimum for screen Printing is 25 units (For up to 3 colours/ 4 colours or more are 50 units minimum/6+ colours = 70 units, 9+ colours = 100 units)) These quantities can be broken up across various garment styles however they MUST be the same design/colours for printing. Our sales team will be able to help explain any questions you may have in relation to colours and designs.

Yes, but please note that the minimum order quantity per order, design and invoice is 25 units (for up to 3 colours/ 4 colours or more are 50 units minimum/6+ colours = 70 units, 9+ colours = 100 units) there is also a $2.50 garment supply fee per garment.

We will however reserve the right to not print a garment if it’s made from unsuitable fabric or it’s an unsuitable style. Please note that while every care is taken to supply a full print job with no ‘seconds’ it is advisable to supply a couple more t-shirts in case of any errors.

If you wish to source your own garments, please make sure all garments abide to the following.

  1. Garments are unpacked and folded neatly with their sizes grouped and separated.
  2. Cleared of any stickers and swing tags ( if attached ) and are ready for printing.
  3. Full size breakdown and packing list prior to invoicing and payment.

We charge an unpacking fee for any garments that do not adhere to this process. In the case of supplying a garment type/brand that we’re unfamiliar with, we ask you to provide us with a sample for us to inspect.

We can help to some extent however it’s often best for you to have the designs exactly how you’d like them printed prior to sending them to us as it will speed up the process so you can have your order ASAP! – Please note there are additional costs for graphic design services that vary depending on complexity.
We do not refund or exchange for change of mind, errors in approved proofs, shipping or stock delays or if the customer chooses the wrong garment size. Australian Merch Co. reserves the right to decide about the best possible printing method to suit customer artwork and fabric of product ordered.
Cancellations made after order has been placed will be subject to a 20% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments (tag removal, printed tags, printing, hem tagging, etc.) has begun on the order.
Our screen printing machines are all purpose built, the amount of colours in a print may be limited by the size of the design and the quantity of prints you require. Our equipment can accommodate UP TO 12 colours on one design.

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